Systems thatrun the work.So you can runthe business.
I design and build the workflows, integrations and custom tools that take admin off your team, built around how your business actually runs.
Most consultants hand you a report. Most developers build exactly what you asked for. I do both: work out what you need, then build it.
15+ years building business systems
Built for a national courier network, a property firm, a payments startup and a multinational distributor.
What I build
Pick one to see what changes for your team.
Before
- The same report pulled together every Monday
- Details copied from email to spreadsheet to invoice
- Follow-ups that happen when someone remembers
After
- The report builds itself
- Details entered once
- Follow-ups go out on time
Process and workflow automation
Cut the manual admin and repeated steps that slow your team down.
Before
- Every product forces a workaround
- The workarounds become the process
- A big build feels too risky
After
- A small custom core where it matters
- Existing tools adapted around it
- Value delivered stage by stage
Custom systems and web apps
When off-the-shelf doesn’t fit your business, I design and deliver focused custom systems, web apps and operational tools, usually by adapting existing pieces rather than building everything from scratch.
Before
- Customer details typed into three systems
- Exports and imports by hand
- Numbers reconciled at month-end
After
- Tools update each other
- One current version of the truth
- Connections documented, not a mystery
System integrations
Your CRM, billing, email and spreadsheets should share information automatically.
Before
- Figures spread across systems
- A morning lost to the monthly report
- Dashboards nobody trusts
After
- One view, updated automatically
- The measures that matter
- Every number traceable
Reporting and dashboards
Turn scattered data into clear, trustworthy reporting.
Before
- Hype, or advice too vague to use
- Fear of an expensive pilot
- Hours of drafting and sorting by hand
After
- AI only where it pays back
- A small, measurable pilot first
- Drafting and sorting handled
Automation and AI opportunities
A grounded look at where AI and automation can genuinely save time in your business, and, just as importantly, where they aren’t worth it.
Before
- Vendors pitching what they sell
- Quotes you can’t compare
- Developers nobody is checking
After
- A plain-language view of the options
- Build, buy or fix, decided on the facts
- Someone senior checking the work
Technology strategy and tool selection
A senior technology translator on your side.
Before
- Slow and hard to update
- A monthly hosting bill
- Plugins that need constant patching
After
- Fast on any phone
- Edit it yourself
- No monthly hosting for most sites
Website design and development
A site that reflects your business properly, loads fast, and lets you update content yourself.
Systems still running
Across very different businesses. Open a line to see what changed.
PaymentsCustom purchasing, post-sale and logistics tools, there since before the first sale.0 support calls to buy
Before
A product no standard online shop could sell: a specific buying journey, mandatory post-purchase steps and multi-stage logistics.
Now
- support calls needed to buy, resize and receive
- 0
- launch, then grown through funding rounds, marketing and bank activations
- 2025
PropertyOne platform for the whole tenant lifecycle.~400 applications a month, same day
Before
Applications missed or delayed. Leases stuck in email threads and spreadsheets. Tenants unhappy with response times.
Now
- rental units
- ~3,000
- applications a month, picked up the day they arrive
- ~400
- maintenance requests a month, reviewed same day
- ~500
Courier & distributionWorkflows for a national courier network and a multinational distributor.10+ years building these
Before
Operations that standard software didn’t fit, so the workflows and online interfaces were built around how they actually run.
WebsitesFast sites owners can edit themselves, from portfolios to new brands.R0 monthly hosting, most sites
Before
No dedicated website, or one that was slow, out of date and hard to change without a developer.
Now
- monthly hosting for most offer sites
- R0
- content pages, set up and handed over
- Up to 6
What’s the friction costing you?
Re-typing, chasing and fixing mistakes all cost time. Set the sliders to your own business to see what it adds up to.
Your friction, per year
Find out in two weeks
Nothing here is a price. It’s what lost time is already costing your business.
your numbers · assumes 48 working weeks · an estimate, not a quote
Who you’ll work with
Me. I lead every project and stay your point of contact, with a small team behind me for building, testing and data work.
More about Craig →- Built
- Over a decade as founder and MD of Kusasa Information Systems, the company behind the Saleboat CRM.
- Runs
- Brands of my own, so I test the playbook on my own businesses before I recommend it to yours.
- Studied
- BSc in Construction Management at Wits, so hands-on, real-world businesses feel familiar.
- Based
- Johannesburg, working with businesses across South Africa. In person where it helps.
Price list
Fixed scopes. You know the cost before work starts.
- Friction AuditFor you if you know something’s slow but not what to fix. Two weeks, and the fee comes off the build.R12,500
- Fractional CTOFor you if you need senior technology decisions and vendor oversight without a full-time hire.from R25,000/mo
- Custom buildsFor you if you already know what needs building. A fixed scope for each stage.quoted per stage
- Small-business websiteFor you if you need a proper site fast, with no monthly hosting for most sites. Black November, ends 30 Nov.R2,500
- White-label builds for agenciesFor you if you’re an agency that needs a reliable build partner. Your brand, your client.fixed fee
What happens next
A free conversation
No charge and no obligation. If I’m not the right fit, I’ll say so.
A Friction Audit
Two weeks mapping the work, then a prioritised fix list and a fixed quote. The fee comes off the build.
Built in stages
A fixed scope for each stage, so you see value early and never face an open-ended bill.
What clients say
“Craig really understood exactly what I wanted and executed it perfectly… He answered all my questions knowledgeably with the greatest of patience.”
“Craig and his team were professional, responsive, and easy to reach throughout the entire project. They resolved every issue promptly, brought my vision for the website to life, and I would gladly recommend them.”
Have a process that should work better?
Start with a free first conversation. You’ll speak to me directly, and get an honest view on whether it’s worth fixing and what it would take.