Practical Technology Consulting · Johannesburg
Turn messy processes into smarter systems.
I find where the work gets stuck, then design and build the fix: the workflows, integrations and custom systems that off-the-shelf software doesn’t quite cover.
15+ years building business systems. Founder of the company behind the Saleboat CRM.
Who I’ve built for
Most clients described rather than named. All of it real work.
- LogisticsA national courier networkCustomised workflows and online interfaces.
- DistributionA multinational dental-equipment distributorCustomised workflows and online interfaces.
- PropertyA mid-size property management firmThe whole tenant lifecycle, on one platform. Seven years and still building.
- PaymentsVezopay, a payment technology startupCustom purchasing, post-sale and logistics tools.
- TelecomsA new fixed-wireless ventureLogo, brand guidelines and website, as one system.
Why it works
Most consultants hand you a report. Most developers build exactly what you asked for. I work out what you actually need, then build it.
often not what was first asked for
I’ve run the business side.
Over a decade as a founder and MD, and still running brands of my own. I test the playbook on my own businesses before I recommend it to yours.
I’ve built the technical side.
Custom workflows and online systems for a multinational dental-equipment distributor, a national courier network and a payments startup.
Nothing gets lost in between.
Owners, managers, developers and the people doing the work, in one conversation. The fix fits how your business actually runs.
Find the friction
The work is harder than it needs to be.
Tick whatever sounds like your week. Most businesses I meet tick at least two.
Selected work · Property management
Seven years in, and still building.
A mid-size property firm was losing track of tenants, applications and leases. One pain point at a time, it became one platform for the whole tenant lifecycle.
Before
- Tenant communication was unreliable and hard to follow
- Rental applications were missed or delayed
- Leases sat in limbo in email threads and spreadsheets
- Tenants were unhappy with response times
Since 2019
- Supports a portfolio of about 3,000 rental units
- About 400 applications a month, each picked up the day it arrives
- About 100 leases completed a month, with no admin backlog and room for many more
- About 500 maintenance requests a month, all reviewed the same business day
- New workflows still being added, seven years on
My approach
Practical before complicated.
- 1
Understand how the work really happens
Not the process diagram from three years ago, but the actual steps, workarounds, and shortcuts your team uses today.
- 2
Find the friction and wasted effort
Where does time disappear? Where do errors creep in? Where do handoffs break down?
- 3
Design a better workflow
Simpler steps, clearer ownership, and a path that respects how your people actually work.
- 4
Choose or build the right technology
Sometimes that means better use of existing tools. Sometimes a new integration or a focused custom build.
- 5
Help implement it properly
Technology only works if people adopt it. I stay involved through rollout, training, and the first fixes.
How I help
I help find the better way through.
Most clients start in one of two places: a process that’s costing them time, or a website that isn’t pulling its weight. Either way, I start by finding what’s actually in the way.
- Process and workflow automationCut the manual admin and repeated steps that slow your team down.
- Custom systems and web appsWhen off-the-shelf doesn’t fit your business, I design and deliver focused custom systems, web apps and operational tools, usually by adapting existing pieces rather than building everything from scratch.
- System integrationsYour CRM, billing, email and spreadsheets should share information automatically.
- Reporting and dashboardsTurn scattered data into clear, trustworthy reporting.
- Automation and AI opportunitiesA grounded look at where AI and automation can genuinely save time in your business, and, just as importantly, where they aren’t worth it.
- Technology strategy and tool selectionA senior technology translator on your side.
- Website design and developmentA site that reflects your business properly, loads fast, and lets you update content yourself.
Craig really understood exactly what I wanted and executed it perfectly… He answered all my questions knowledgeably with the greatest of patience.
“Craig and his team were professional, responsive, and easy to reach throughout the entire project. They resolved every issue promptly, brought my vision for the website to life, and I would gladly recommend them.”
The common thread is friction, not industry. The work spans everything from national courier networks to an artist’s portfolio. See the work →
Have a process that should work better?
Tell me where the friction is. You’ll speak to me directly, and you’ll get an honest view on whether it’s worth fixing.