Friction Audit
Find out exactly where the work gets stuck.
Two weeks and a fixed fee get you a clear answer: what’s slowing the business down, what to fix first, and what it would cost. Before you spend anything on software.
Is it for you?
It’s for businesses that know something is costing them time, but aren’t sure what the fix is. If any of these sound familiar, it’s worth two weeks:
- Manual admin eats time
- Tools don’t talk to each other
- Processes live in people's heads
- Teams repeat the same work
- Good ideas stall before implementation
What happens in the two weeks
- 1
Talk to the people doing the work
Not just management. I sit with the people who live with the process every day, because that’s where the workarounds and the wasted hours are.
- 2
Map how the work really flows
One clear map of how the work moves today: where it stalls, where it’s done twice, and where it depends on one person.
- 3
A prioritised fix list
What to fix first and why, from quick wins with the tools you already have to a focused custom system, with the time or money each fix should save.
- 4
A fixed quote
A fixed-price quote for the fixes worth doing. You’re under no obligation to build them with me.
Sometimes the answer is a better way to use what you already have, and sometimes it’s nothing at all. If that’s the case, the fix list will say so.
The same approach, on real businesses
15+ years building business systems, and over a decade as a founder and MD. You deal with Craig from first call to launch, backed by a small team.
- Logistics
A national courier network
Customised workflows and online interfaces.
- Distribution
A multinational dental-equipment distributor
Customised workflows and online interfaces.
- Property
A mid-size property management firm
The whole tenant lifecycle, on one platform. Seven years and still building.
Book a Friction Audit
Tell me where the work gets stuck. We’ll start with a free 20-minute call to check the audit is the right next step before you commit to anything.
Not sure yet? See every way we can work together.